Delivery

Dispatched from Complicité by Royal Mail within 7 working days of the order being placed.

Privacy

Complicité do not store credit card details nor do we share customer details with any
3rd parties.

Refunds

Complicité are unable to offer a refund on orders made through the website.

What is a cookie?

A cookie is a small text file which is stored on your computer’s hard drive. Cookies allow websites to respond to you as an individual.  This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

How to delete our cookies and change your settings

If you wish to delete our cookies from your computer, the easiest way to do this is by changing your browser's settings. A good guide can be found at AboutCookies.org which takes you through the necessary steps.

What cookies are we using

There are a couple of cookies that we use on our site to make your visit more enjoyable.

Cookie 1

Name - resource
Cookie Length - One Year
Description - This cookie remembers your details for the next time you visit the Resource.

Cookie 2

Name - PHPSESSID
Cookie Length - Until you close your browser
Description - This cookie keeps track of your visit until you leave.

Google Analytics

We use Google Analytics to help monitor usage and to find ways that we can improve the overall experience.

Google Analytics - Cookie 1

Name - __utma
Cookie Length (Seconds) - 63,072,000
Description - This cookie keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.

Google Analytics - Cookie 2

Name - __utmb
Cookie Length (Seconds) - 1,800
Description - Holds timestamp of the exact moment in time when a visitor first visits the site.

Google Analytics - Cookie 3

Name - __utmc
Cookie Length - Session (until browser is closed)
Description - Holds timestamp of the exact moment in time when a visitor leaves
the site.

Google Analytics - Cookie 4

Name - __utmv   
Cookie Length (Seconds) - 63,072,000
Description - Stores information used within Analytics to identify user as part of a custom segmentation.

Google Analytics - Cookie 5

Name - __utmx
Cookie Length (Seconds) - 63,072,000
Description - Stores data pertaining to particular Website Optimizer test a user is
part of.

Google Analytics - Cookie 6

Name - __utmz
Cookie Length (Seconds) - 15,768,000
Description - Keeps track of where the visitor came from, what search engine they used, what link was clicked on, what keyword they used, and where in the world they are when they accessed the website.

Privacy Policy

Complicité is committed to protecting your personal data and being transparent about the data it holds about you. The purpose of this policy is to explain how Complicité collects, uses and protects any data we collect from you directly and from third parties. You can opt out of any or all of our communications at any point by simply contacting email@complicite.org. Using personal data allows us to develop a better understanding of everyone who engages with us and in turn to provide you with relevant and timely information about the work that we do — both on and off stage. We use your data strictly in accordance with all applicable laws concerning the protection of personal data and you can be assured that any data provided will only be used in accordance with this privacy policy. This policy explains:

• Who we are
• What data we may collect about you and when
• How we may use your data
• In what situations we may disclose your data to third parties
• How we protect your data
• How you can access your data
• Our use of cookies to improve your use of our website

Who we are

Theatre de Complicite Education Limited (Complicité) is a charitable company limited by guarantee incorporated in England and Wales (Company Number 02625105) and a Registered Charity (number 1012507). Complicité is the data controller of your personal information. Registered office is 14 Anglers Lane, London, NW5 3DG and contact telephone number is +44 (0)20 7485 7700. If you have any questions regarding your data or its use, please contact our Data Protection Manager by email admin@complicite.org or by phone +44 (0)20 7485 7700.

What data we may collect and when

We collect personal data when you:

• Subscribe to our emailing list via the website – name and email address
• Join our membership scheme and/or make donation – name, telephone number, email and postal addresses, gift aid preference (unless requested to remain anonymous)
• Respond to a survey – response data
• Purchase merchandise via our website – name, email address, transaction and order details
• Apply for a workshop – name, telephone number, email and postal address
• Respond to a casting notice – name, telephone number, email and postal address
• Apply for a job or intern/work experience vacancy – your name, contact details including telephone number, email and postal address, details of your qualifications and educational history
• Visit our website – your IP address, geo-location, details of your behaviour and actions, cookies related to site performance and advertising. Information on how we use cookies on our website can be found in our Cookies Policy

We may also collect the following data from third parties:

• Depending on your privacy settings, you may provide permission to collect data from social media and online services such as Facebook, Twitter, YouTube and Google.
• When conducting fundraising research, use publicly available data about you for example, from LinkedIn, Companies House, Charity Commission and legitimate media sources.

Sensitive personal data

On occasion, and only when there is a clear reason to do so, we may collect additional data, which will be anonymised and would not be linked back to a specific individual. This could include sensitive personal data, recognised under Data Protection law as information about health, ethnicity, religious beliefs and political opinions. We may request this information to adapt the work environment for new employees or to analyse data required for funders.

How we may use your data

We only collect data that we need in order to carry out our business and to provide a service or carry out a contract with you. For example:

• To fulfil merchandise, donation and membership requests
• To provide the best possible customer services and to help us with internal administration
• To contact you with important information relating to a purchase
• To send customised online marketing (if applicable)

Legal basis

The basis under which we process any data could be one of three ways, see examples below:

Contract Basis

When you make a donation, a purchase, book a workshop or apply for a job you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email or telephone in the case of problems with a purchase or payment.

Legitimate Interest

In certain situations we collect and process your personal data for purposes that are in our legitimate organisational interests. However, we only do so if there is no overriding prejudice to you by using your personal data in this way. For example; to manage and administer our relationship with you, such as keeping our database up to date and renewing your membership; to alert you to opportunities to support Complicité, to analyse the use of our services so that we can improve your experience.

Consent

Consent is explicitly requested to send you updates via email about what’s on, offers and news or about supporting us. For any other situation where the above two bases are not appropriate, we will instead ask for your explicit consent before using your personal data in that specific situation.

Third Parties

We may share your details with trusted service providers who are authorised to act on our behalf in performance of a contract we enter into with them or you, for example payment processing, database services, website hosting or email communication providers. We require all other organisations with whom we share your personal data to respect the security of your data and to treat it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes. Other than as expressly set out in this Privacy Policy, we will not sell, rent, trade or distribute your personal data to third parties without your express consent or are required by law to do so. We will collect and aggregate on an anonymous basis information about you and your use of our services with information about other users of our services, such as statistical or demographic data, for analysis, reporting to stakeholders (such as Arts Council England) and to better understand our customers. For example, we may aggregate mailing list data to calculate the percentage of users accessing a specific feature on our website. However, if we combine or connect any of this type of data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy notice.

How we protect your data

We are committed to protecting the personal data you entrust to us. We adopt robust and appropriate technologies and policies, so the data we have about you is protected from unauthorized access and improper use. As part of the services offered to you through our website, the personal data you provide may be transferred to countries outside the European Economic Area (EEA). By way of example, this may happen if any of the computer servers used to host the website are located in a country outside of the EEA. If we transfer your personal data outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this privacy notice. We may transfer your data to the USA to organizations such as Facebook, Google or Mailchimp. The USA has weaker data protection laws than that of the EEA and therefore we will ensure that only organisations that are part of the EU Privacy Shield Initiative will handle your personal data. More details on this certification can be found at www.privacyshield.gov. We will keep your data only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more data than we need. The retention period will vary according to the purpose, for example if you have made a purchase via our website then your details are retained for 28 days until the sale is complete and no returns required, alternatively if you made a donation then we will hold your details until notified by you. Where your data is no longer required, we will ensure it is disposed of, deleted or cached in a secure manner.

Cookies

Cookies are small text files that are automatically placed onto your device by some websites that you visit. They are widely used to allow a website to function (for example keep track of your basket) as well as providing website operators with information on how the site is being used. We use cookies to keep track of your basket as well as to identify how the website is being used and what improvements we could make. You can read our cookies policy here.

How you can access your data

You may request details of the personal data we hold about you under the General Data Protection Regulation. If you would like a copy of the data held please send a description of the data you would like to see, together with proof of your identity to admin@complicite.org. The accuracy of your personal data is important to us and you can help keep our records up to date by telling us when your contact details and other personal data changes, and if you change your mind about how we contact you. If you would like to update the details we hold or change your contact preferences please email admin@complicite.org. You can opt out of email marketing at any time by clicking the unsubscribe link included at the bottom of every email.

Updates or changes to the Privacy Policy

This notice was updated on 21 May 2018. It may be updated to take into account changes at Complicité or for example to reflect changes to regulation or legislation.